Continuous
Improvement
Ensuring competitiveness
in a dynamic environment.
Un modelo estructurado que garantiza que las operaciones se mantengan alineadas con los objetivos de negocio, optimizadas de manera constante.
Continuous improvement is key to maintaining companies' competitiveness and operational resilience.
We do not limit ourselves to implementing one-off solutions, rather we work continuously to optimize processes over time. This approach allows companies to quickly adapt to market fluctuations, regulatory changes, and technological advances in a highly dynamic and demanding environment.
MODEL METHODO
LOGICAL
PERIODIC EVALUATION OF OPERATIONS
We conduct regular reviews of processes and their key results, using KPIs such as service level, logistics costs and inventory accuracy. These reviews allow us to detect bottlenecks and opportunities for improvement.
COLLABORATION WITH INTERNAL TEAMS
We work closely with our clients’ logistics, sales and technology teams through collaborative workshops. We foster a culture of continuous improvement, ensuring that internal teams are actively involved and constantly trained to adopt new optimization practices.
CONTINUOUS FEEDBACK CYCLE
We don’t let the improvement process end with the implementation of solutions. We schedule regular meetings to review progress, identify new challenges and adjust strategies. We document all improvements to generate a repository of good practices that facilitates learning and knowledge transfer.
USE OF ADVANCED TECHNOLOGY
Technology is a fundamental pillar in our approach. We use real-time monitoring tools, process automation (RPA) and predictive analysis to detect patterns, predict demands and anticipate problems, allowing proactive optimization based on concrete data.
Incremental Adjustments & PDCA CYCLE
Rather than introducing disruptive changes, we implement incremental improvements using the PDCA (Plan-Do-Check-Act) cycle. This approach allows us to implement changes in a controlled and organic way, reducing operational impact. In addition, we conduct pilot tests to ensure that improvements work before extending them to the entire operation.
A structured model that ensures operations remain aligned with business objectives, constantly optimized.
Integrated BPO and CSO
We integrate our Business Process Outsourcing (BPO) and Customer Service Organization (CSO) capabilities to offer a complete solution that combines efficient management of operational processes with high-quality customer support.
BPO: More than outsourcing:
We are responsible for managing key processes such as demand planning, logistics, inventory management and distribution, applying advanced technologies such as ERP, WMS and RPA to optimize these processes in real time.
CSO: Proactive and efficient support
We manage customer support operations with a focus on satisfaction and efficiency. We implement automation and data analysis tools to improve customer interactions, reducing response times and optimizing problem resolution.
Complete optimization of both internal processes and customer experience.
Benefits of
our proposal
Operational
Resilience
By continuously adapting operational processes, our clients can respond nimbly to market changes and handle disruptions with greater resilience.
Constant
competitiveness
Continuous improvement ensures that operations remain aligned with industry best practices, allowing companies to remain competitive in a constantly evolving environment.
Maximizing
value
The focus on incremental improvements and the use of advanced technology allows maximum value to be extracted from initial investments, optimizing costs and improving operational efficiency in a sustained manner.
Strategic Focus
y and Specialization
By outsourcing key processes to Supply Nexus, clients can free up internal resources to focus on higher-value strategic activities.
Continuous
innovation
By integrating the latest technologies and methodologies into our services, we ensure that our clients' businesses stay at the forefront, both in terms of operational efficiency and customer service.
CASE STUDY CARREFOUR
Definition of the Food Ecommerce Distribution Operating Model Supply Nexus led in the analysis, definition and implementation of the eCommerce operations, processes and systems in Spain. This includes the definition of the Store and Fulfillment model and capabilities, the adaptation of existing stores, the definition of warehouse operations, and the transportation model along with the associated technology.
Monitoring, adaptation and evolution of processes: Supply Nexus adapted the technological stack based on the Manhattan Associates’ SCALE WMS solution. Supply Nexus participated in defining and executing a strategy for continuous improvement integrating an improvement methodology with unique versioning and automated deployment across more than 80 preparation points. Supply Nexus provides 24x7 support to the entire operation.
