Architectures
Omni-Channel
Improve customer experience across multiple channels.
Omni-Channel has become a fundamental pillar for companies that want to offer a consistent and seamless customer experience across multiple channels.
At Supply Nexus, we help companies transform and optimize their Omni-Channel operations to ensure that every customer touchpoint is seamlessly integrated. From strategy to execution, our approach ensures that your Supply Chain is prepared to respond to market demands and improve customer satisfaction.
Omni-Channel Strategy
We integrate all your sales and distribution channels to offer a consistent customer experience, aligning each channel with your business objectives.
- Order Management System (OMS)
Optimization of Operations
We adapt and optimize operational processes to ensure agility and efficiency in Omni-Channel management, responding quickly to market demands.
- Process Design
- Transformation Roadmap
Infrastructure and Technology
We integrate key systems and automate processes to optimize order and inventory management, ensuring a smooth and efficient Omni-Channel operation.
- Systems Integration (OMS, WMS, CRM)
- Process Automation
- Inventory Visibility and Management
CASE STUDY DESIGUAL
Supply Nexus assisted Desigual to define an Omni-Channel strategy shaped to provide seamless and transparent customer service across all channels, optimizing the entire network of Distribution Centers and own stores. After defining an Omni-Channel strategy and flows which aligned classic retail with eCommerce, Supply Nexus assisted Desigual to implement Manhattan Associates’ Order Management Solution (OMS), which served as the keystone to Desigual's Omni-Channel operation.
Additionally, Supply Nexus assisted Desigual to define the requirements, infrastructure, processes and operations for the new automated Omni-Channel Distribution Center in Viladecans. This was followed by the implementation of Manhattan Associates’ Warehouse Management for Open Systems (WMOS) solution to control the operations in the DC, which brings together distribution operations for store openings, store replenishment, and eCommerce fulfilment.
